Emma supports two ways to log in:
Single sign-on (SSO): Log in using your Microsoft or Google account. This is the recommended method for most organizations.
Email and OTP: Enter your email address and Emma will send you a one-time password (OTP) — a 6-digit access code — to your inbox. Use this code to complete your login.
Not receiving your OTP?
If you requested an OTP but it hasn't arrived, check the following:
1. Check your spam or junk folder
Security emails can sometimes be misidentified as spam. Search your spam or junk folder for an email from [email protected] and move it to your inbox if you find it there.
2. Sync your mailbox
Some mail clients (such as Microsoft Outlook on desktop) do not fetch new messages in real time. Try manually refreshing or syncing your inbox before requesting a new OTP.
3. Request a new code
OTP codes expire after a few minutes. If yours has expired, go back to the login screen and request a new one.
Email stuck in quarantine? (for IT and email admins)
In organizations with strict email security policies, automated emails like OTPs can be held in quarantine before they reach the recipient's inbox. If users consistently cannot receive their login emails, your IT or email administrator should check whether messages from [email protected] are being quarantined.
To permanently resolve this, we recommend allowlisting the sender address [email protected] or the domain insights-emma.com in your email security platform.
Below are direct links to the quarantine management consoles and documentation for the most common platforms:
Microsoft 365 (Defender for Office 365)
Go directly to the quarantine page: https://security.microsoft.com/quarantine
Find the held message on the Email tab, select it, and click Release. For messages that can only be released by an admin, select Release email from the details panel.
Full admin guide: Manage quarantined messages and files as an admin
Google Workspace (Gmail)
Go directly to the moderation tool: https://admin.google.com/ac/moderation
Locate the held message, check the box next to it, and click Allow to release it to the recipient.
Full admin guide: Manage quarantined messages in Google Workspace
Mimecast
In the Mimecast Administration Console, navigate to Administration > Gateway > Held Messages. Select the message and choose Release from the action menu.
Full admin guide: Held Messages - Monitoring
Proofpoint Essentials
Log in to your Proofpoint Essentials Admin Console (use the URL for your stack, e.g. https://eu1.proofpointessentials.com for EU or https://us1.proofpointessentials.com for US). Go to Tools > Log Search, filter by Status: Quarantined, find the message, and select Actions > Release from Quarantine.
If you need additional help logging in or you encounter any other problem, don't hesitate to reach out to us through the chat bubble in the bottom right or contact [email protected].