General
Billing is administered at the organisation level within the Emma Platform. Billing settings are only available for users with 'Organisation Admin' or 'Billing Admin' roles.
Pricing
Emma follows per-document pricing. You can create an account at https://app.emma.legal.
All package pricing details are published here:
Billing Settings
You can manage billing by going to your organisation settings in the Emma platform:
Note: Make sure you select Organisation Settings and not Dataroom Settings to configure billing information.
To access billing:
From this screen you can:
Select your desired subscription plan
Open 'Manage billing' to review invoices and payments
Note: You need admin or billing permission to view the billing console.
Payment methods
Emma supports the following payment methods depending on your plan:
Plan | Payment Methods |
Entry | Credit Card/Debit Card (Mastercard, Visa, local schemes) |
Small | Credit Card/Debit Card (Mastercard, Visa, local schemes) |
Midsize | Credit Card/Debit Card (Mastercard, Visa, local schemes) |
Big | Credit Card/Debit Card (Mastercard, Visa, local schemes) |
Enterprise | Credit Card/Debit Card or Invoicing |
Credit or Debit card payments are managed via Stripe. For Enterprise plans, invoice billing is also available.
Payment-after-trial billing flow (feature-flagged)
For organisations where the payment-after-trial feature is enabled (controlled by a feature flag and in gradual rollout):
New organisations start a manual free trial without entering payment details upfront.
During onboarding, you can create your trial immediately; billing setup is skipped at this stage.
At the end of the manual trial, you are prompted to subscribe and provide payment details before continuing to use paid features of Emma.
Stripe checkout or invoice payment only happens after your trial period ends.
Note: This flow does not yet apply to all customers; Emma may continue to collect payment upfront depending on your account and the current experimentation phase.
Transactional billing emails
Emma sends automatic transactional emails for key billing and subscription events. The following billing-related email templates are available and sent at relevant moments:
Payment failed: Sent when a payment attempt fails.
Trial converted: Sent when a trial converts to a paid subscription.
Upgrade confirmation: Sent when you successfully upgrade your plan.
Cancellation confirmation: Sent when a subscription is cancelled.
Renewal confirmation: Sent when a plan renews successfully.
Overage notice: Sent when your usage exceeds the included quota.
Quota warning: Sent as you approach your included quota.
Quota exceeded: Sent if you fully exceed your plan's quota.
Subscription expired: Sent when your paid subscription expires without renewal.
Trial ended: Sent when your trial period has ended and you have not subscribed.
These notifications are triggered by payment, invoicing, subscription, or usage-related events and help you stay informed about the status of your account, renewal, and any required actions (such as updating your payment information).
Subscription guard logic & billing enforcement
Emma uses a subscription guard to ensure that only organisations with an active trial or paid subscription can access core platform features:
The guard now supports richer states including:
Trial ended: Your trial has expired but you have not started a paid subscription.
Canceled: Your subscription was cancelled and the active period has ended.
Expired: Your subscription period has ended without renewal.
The logic introduces an explicit
hasActivatedfield to distinguish between organisations that:Have only used a manual trial (and have never paid)
Have paid at least once (even if currently expired/canceled)
If you do not have any active subscription (trial or paid), you are automatically redirected to the billing screen to subscribe in order to continue using Emma.
The subscription guard is now skipped during onboarding, making the warmup flow for new orgs smoother.
Integration gating (VDR and others)
VDR (Virtual Data Room) integrations now require a paid subscription. You will only be able to connect VDR providers after subscribing. This gating applies to all VDR types (e.g. Ansarada, Intralinks, Virtual Vaults, iDeals).
Non-VDR cloud storage integrations (such as Google Drive) continue to be available during your trial period, even prior to paid subscription activation.
Improvements to Stripe invoices and the Super-admin billing dashboard
Stripe invoice enhancements
Invoice descriptions now include your plan name and included document count for greater clarity.
Automatic tax is always enabled where supported.
Enterprise/Custom plans show relevant metadata in admin context.
Super-admin dashboard improvements
Billing column and Stripe Subscription status are now visible with richer filters.
Editing of billing dates is disabled for Stripe-managed (real) subscriptions to ensure accuracy.
Custom plans now consistently appear as "Enterprise" in admin and billing screens.
Support
If you have any questions about billing, subscriptions, invoices, or payment methods, please contact Emma support for assistance.